← Voltar para Visão geral jurídica

NONPERFORMANCE OF CRUISES BOARDING PASSENGERS AT A UNITED STATES PORT:
REFUND POLICY AND INSTRUCTIONS

For cruises boarding passengers at a United States port, if Seven Seas Cruises Ltd. (doing business as Regent Seven Seas) (“RSSC”), cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of cruise fare and charges for accommodations, services and facilities (including port fees, taxes and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise.

In order to claim such a refund, on or before the 90th calendar day after the original scheduled embarkation, please submit a copy of the boarding pass/documents, proof of payment (including amount), and a copy of the cancellation or delay notice by email to Refundrequest@rssc.com if you booked your cruise directly with RSSC, or to your trip advisor if you booked your cruise through a trip advisor. You may also contact us at 844-474-4368 (Monday through Friday from 8 a.m. to 7 p.m., Eastern Time, and from 9:30 a.m. to 5:30 p.m. Eastern Time on Saturday). RSSC will review the refund request and respond by email or U.S. mail within 180 days of the date the claim is made. If RSSC finds that you may be entitled to a refund, RSSC’s response may include an offer of an alternative to a refund, such as a future cruise credit, which you are free to decline.